Computer Rendering of new OU Transportation Operations Center - Fleet Services

FORMS: Vehicle Rental Feedback Survey

Fleet Services needs your input. We are committed to serving the University Community and desire to provide superior service to you and your department. We want to know how satisfied you are with the maintenance performed by Fleet Services. Please check the boxes that best represent the level of your satisfaction. We want to know how we are doing and how we can improve our service to you. Please give us your suggestions and complaints, so we know what and where to make changes & improvements. If you provide your name and phone number, we will be happy to contact you about your questions or problems.

MAINTENANCE PERFORMED	Excellent	Satisfactory	Unsatisfactory
1. TYPES OF VEHICLES-- How satisfied were you with the vehicles you rented?
2. CLEANLINESS -- Was the vehicle cleaned to your satisfaction?
3. AVAILABILITY -- Were you able to get a vehicle when needed?
4. CONVENIENCE -- How convenient is it to use our vehicles?
5. FUEL CREDIT CARD -- The Wright Express card was accepted at sufficient locations.
6. KEY ACTIVATED FUEL SYSTEM-- Accessibility and "user friendliness" of system.
7. You are satisfied that Fleet Services provides COMPETITIVE RATES.
EMPLOYEES - CUSTOMER SERVICE	Excellent	Satisfactory	Unsatisfactory
8. Your satisfaction with OUR EMPLOYEES' RESPONSE to your requests and needs?
9. COMMUNICATION -- Our employees listen well and communicate clearly with you.
10. Our employees exhibit PROFESSIONAL CONDUCT & APPEARANCE
11. CUSTOMER SERVICE -- Focus is on providing superior customer service.
12. RESOURCEFULNESS -- In handling customer issues.
IMPORTANT TO YOU AND YOUR DEPARTMENT?	Very Important	Important	Not Important
13. How important are our services?
14. How important is our location?

COMMENTS: As a valued customer of OU Fleet Services, your opinions and comments are valuable to us. Please take a moment to let us know how we can improve our service.

2805 S. Jenkins Ave., Building 87, Norman, OK 73019

p: (405) 325-1795 or (800) 522-0772 ext. 1795

f: (405) 325-0827

e: FleetServices@ou.edu