FORMS: Maintenance Feedback Survey

The Fleet Services needs your input. We are committed to serving the University Community and desire to provide superior service to you and your department. We want to know how satisfied you are with the maintenance performed by Fleet Services. Please check the boxes that best represent the level of your satisfaction. We want to know how we are doing and how we can improve our service to you. Please give us your suggestions and complaints, so we know what and where to make changes & improvements. If you provide your name and phone number, we will be happy to contact you about your questions or problems.

MAINTENANCE PERFORMED	Excellent	Satisfactory	Unsatisfactory
1. TIMELY REPAIRS - The time required to make scheduled         repairs or perform scheduled maintenance was?
2. REPAIRS MADE -Repairs were done correctly the first time.
3. UNSCHEDULED REPAIRS - Unexpected repairs were taken care of easily and to your satisfaction.
4. SERVICE CALL RESPONSE - Was our response to your satisfaction?
5. CLEANLINESS - The vehicle, when returned, was cleaned to your satisfaction?
6. CONSISTENT, predictable service was provided.
7. CONVENIENCE - Is Fleet Services' location satisfactory?
EMPLOYEES - CUSTOMER SERVICE	Excellent	Satisfactory	Unsatisfactory
8. Your satisfaction with OUR EMPLOYEES' RESPONSE to your requests and needs?
9. COMMUNICATION -- Our employees listen well and communicate clearly with you.
10. Our employees exhibit PROFESSIONAL CONDUCT & APPEARANCE
11. CUSTOMER SERVICE -- Focus is on providing superior customer service.
12. RESOURCEFULNESS -- In handling customer issues.
IMPORTANT TO YOU AND YOUR DEPARTMENT?	Very Important	Important	Not Important
13. How important are our services?
14. How important is our location?

COMMENTS: As a valued customer of OU Fleet Services, your opinions and comments are valuable to us. Please take a moment to let us know how we can improve our service.